I’m sure you all know that most of the time, when it comes to getting to know about something new, it always starts with discovery and learning. And today, education and technology have advanced to such a stage in the phase of human existence, where we search swiftly and consume the required data, bite-size. Continue reading “Benefits of Using a Microlearning Platform Like KREDO”
Does learning ever stop? What do you think? In my opinion, learning always evolves, but it never comes to an end. That’s quite unimaginable. Continuous Learning is a constant expansion of skills and knowledge. What makes this form of learning a necessity? It is to ensure that the learner adapts to the personal and professional changes in any environment he/she is in. KREDO is a name that’s not only for the novice but also for the expert. It is the go-to microlearning platform for the seasoned experts who wish to touch levels of excellence that they demand, even beyond what their organization seeks. Continue reading “KREDO: The New Microlearning Platform to Build Continuous Learning Journeys”
In one of my earlier blogs, I spoke about KREDO being the future. Let me give you more reason to believe what I said earlier. We strongly believe that hierarchy in an organization must only be there to define accountability. Any project’s success depends on everyone in that chain, and for us, a frontline employee is as critical as anyone right up the ladder. This means that the mode of learning and the tool using which this is delivered is of paramount importance. And I give you KREDO, the answer for all frontline employee engagement. Exciting isn’t it!
The Choice of Your Frontline Staff
Just like the frontline is the face of every business, KREDO is the frontline of every Microlearning journey. The frontline staff must always have a very specific set of skills. This is because they’re the face of the brand, and in some cases, the only contact that customer will have with the company. Hence, it is quite natural that the frontline must know what the business they support is all about. But in addition to this, they also must focus on excellent communication, top-notch customer service, and exemplary brand value.
With KREDO, you can create a simple course/module or dive deep down into the nitty-gritty of the business and its focal areas. Moreover, you can create brilliant content quickly using KREDO, which is also equipped with a game-based authoring functionality. The brilliance of KREDO is the way the authoring tool helps you create seamless content interspersed with diverse knowledge checks with remediation, including gamification components for every industry, both vertically and horizontally. In precise words, you have a microlearning tool, which is “one size that fits all”. Hard to contemplate? Well, it’s a fact.
An Authoring Tool for All Purposes
KREDO is not a tool used to hire the best, but it is a tool to make someone excellent from any stage of learning they begin from. So, if you see a candidate who has potential but lacks the cutting edge, KREDO helps bridge that gap. You can create courses that look beyond technical skills that also account for intelligence elements, such as empathy and patience and the ability to recognize non-verbal communication. This is extremely critical for the frontline staff.
Through KREDO, you will have a systemic impact on the frontline with a key focus on motivating them through an agile and blended learning methodology. For any employee within an organization, including the frontline, the following aspects are of paramount importance.
1. Core Ethics or Values
Every frontline staff must be ingrained and committed to the organization’s ethos. It’ll shape the future of your business. But, of course, your frontline must also have their goals and beliefs. But how they combine with the organization’s culture is critical, and KREDO as a platform attempts to establish the synergy between the two.
2. Soft and Hard Skills
The missing technical competencies must be identified, trained on, and upgraded constantly. And yet, we must not miss out on identifying the skill gaps, have them defined and eventually taken care of. Soft skills always have constant and continuous room for improvement. A focused training program always empowers employees, leading to high-performance outcomes, thereby bringing great value to your customer base. Courses that align your thoughts with fun gamification elements make KREDO your go-to platform for expanding your ideas.
3. Product or Service Intelligence
The frontline must know every detail about your products or services, changes, updates, upgrades, and more. They must be able to articulate with passion, be precise, and explain the features and values of your product or service. The dearth of course templates, millions of stock-free images, and the unique authoring capability make your vision a reality using KREDO.
The frontline always needs to perform various tasks repeatedly, requiring day-to-day practice, to perfect these tasks. They are the heartbeat of the organization and need to be on their toes, most likely than not. And when it comes to performing, being meticulous and diligent is the key. Errors committed at the frontline level have a cascading effect across the organization, as their actions directly impact customer satisfaction. This is where KREDO comes in to ensure that those mistakes are never made.
We all know that assumptions kill possibilities. And what got you here today won’t get you where you need to get to tomorrow. In your journey so far, you have already learned a lot. It’s now time to unlearn and relearn how learning can be made simple, and your frontline needs it now more than ever. KREDO is one such microlearning platform that emphasizes all these aspects.
Embrace Microlearning. Why? That’s because, it will catapult your learners to be the Subject Matter Experts (SMEs) you always wanted them to be. Microlearning is everywhere now, hardly deniable. Everyone wants to learn, but with a few caveats like learn on the go, learn as they work, learn with less effort and yet be productive. KREDO was envisioned to drive business today and build a sustainable journey for your future, and most importantly answers all the caveats.
Imagine you have 20 minutes to get into the queue to board a flight, and you are seated by the departure gate. Or you are stuck in traffic in the cab on your way home and the GPS says 30 minutes to go. Realistically possible, isn’t it? Now let’s consider, for starters, if you could utilise this time to switch on your laptop, and create a 2-slide course on any client-specific awareness program or a new product update? KREDO is your answer to how this time can be made productive. There could be many such situations where you have time in hand.
If 30 minutes could give you such an acclaimed outcome, imagine what an hour could do? You will save Cost, Effort and Time for sure. But then again, you have already heard this a million times. Let’s look deeper now and see what KREDO as a Microlearning Tool, means for your organization and employee base, well beyond the obvious.
- C.O.S.T. (Cuts Out Slow-Moving Tasks): With pace and precision you would be able to define a learning journey that is easy to adopt and adapt. Where you feel learners are taking time to complete a task, would convert into high performance productive outcomes.
- E.F.F.O.R.T. (Ensures Familiarity Flexibility Originality Reusability Transferability): The learning curve drastically reduces owing to the quick development and launch of the courses which stays familiar as what the leaner’s wish to see. Organizations are given the capability to use different formats resonating to the organization’s needs and the knowledge transfer becomes seamless.
- T.I.M.E. (Timely Intervention Mastering Excellence): With KREDO, there is never a perfect time. We are ready right now, and at any time. I’m sure you have heard of WYSIWYG but with KREDO it is WYSIWYC, in other words, What You See Is What You Create. It takes a few weeks to a month to master any new tool but with KREDO, spend a few hours on it and you’ll become an SME. Even better, work with our trainers and by the time you are off the call, you’ll be raring to go.
So, if you now notice, there is a lot more KREDO gives you beyond what you already know. Success with KREDO is inevitable. KREDO is not about making you better but it’s about enabling you to discover and invent new possibilities by looking into the Cost, Effort and Time, you invest to make learning fun and still effective.
The competitive advantage that KREDO has with respect to the rapid development of Microlearning courses is that KREDO enables you to get into the lives of your learners at key junctures that will help you address questions like:
- When do they really need it?
- Would it be during the day, early afternoon, late evenings, or weekends?
- Would it be at their desk?
- Would it be during their lunch or dinner breaks?
- Would it be when they are on a treadmill?
- Would it be when they commute to and from work?
The authoring capability within KREDO has an interface that helps the author visualize the final output without taking time to elicit feedback from the stakeholders. KREDO is hierarchy independent, which means, the decision makers right from the top can collaborate closely with the author to create courses. The eventual outcome being the realisation that the intention of the problem statement will be fulfilled, also ensuring the go-live happens faster than expected.
The rapidity with course creation translates to swiftness in learning for the learners without being overwhelmed and distracted. Rapid development can be used to quickly re-purpose existing materials, streamline information, and create meaningful remote training and communication in a few days or weeks. That’s the power of KREDO where we help you focus in determining the right digital delivery method for your business needs, for your learners’ and also help identify the specific actions your employees need to take in this learning journey.To know more about our services and how we can help you, contact us or write to me at email@example.com.