In one of my earlier blogs, I spoke about KREDO being the future. Let me give you more reason to believe what I said earlier. We strongly believe that hierarchy in an organization must only be there to define accountability. Any project’s success depends on everyone in that chain, and for us, a frontline employee is as critical as anyone right up the ladder. This means that the mode of learning and the tool using which this is delivered is of paramount importance. And I give you KREDO, the answer for all frontline employee engagement. Exciting isn’t it!
The Choice of Your Frontline Staff
Just like the frontline is the face of every business, KREDO is the frontline of every Microlearning journey. The frontline staff must always have a very specific set of skills. This is because they’re the face of the brand, and in some cases, the only contact that customer will have with the company. Hence, it is quite natural that the frontline must know what the business they support is all about. But in addition to this, they also must focus on excellent communication, top-notch customer service, and exemplary brand value.
With KREDO, you can create a simple course/module or dive deep down into the nitty-gritty of the business and its focal areas. Moreover, you can create brilliant content quickly using KREDO, which is also equipped with a game-based authoring functionality. The brilliance of KREDO is the way the authoring tool helps you create seamless content interspersed with diverse knowledge checks with remediation, including gamification components for every industry, both vertically and horizontally. In precise words, you have a microlearning tool, which is “one size that fits all”. Hard to contemplate? Well, it’s a fact.
An Authoring Tool for All Purposes
KREDO is not a tool used to hire the best, but it is a tool to make someone excellent from any stage of learning they begin from. So, if you see a candidate who has potential but lacks the cutting edge, KREDO helps bridge that gap. You can create courses that look beyond technical skills that also account for intelligence elements, such as empathy and patience and the ability to recognize non-verbal communication. This is extremely critical for the frontline staff.
Through KREDO, you will have a systemic impact on the frontline with a key focus on motivating them through an agile and blended learning methodology. For any employee within an organization, including the frontline, the following aspects are of paramount importance.
1. Core Ethics or Values
Every frontline staff must be ingrained and committed to the organization’s ethos. It’ll shape the future of your business. But, of course, your frontline must also have their goals and beliefs. But how they combine with the organization’s culture is critical, and KREDO as a platform attempts to establish the synergy between the two.
2. Soft and Hard Skills
The missing technical competencies must be identified, trained on, and upgraded constantly. And yet, we must not miss out on identifying the skill gaps, have them defined and eventually taken care of. Soft skills always have constant and continuous room for improvement. A focused training program always empowers employees, leading to high-performance outcomes, thereby bringing great value to your customer base. Courses that align your thoughts with fun gamification elements make KREDO your go-to platform for expanding your ideas.
3. Product or Service Intelligence
The frontline must know every detail about your products or services, changes, updates, upgrades, and more. They must be able to articulate with passion, be precise, and explain the features and values of your product or service. The dearth of course templates, millions of stock-free images, and the unique authoring capability make your vision a reality using KREDO.
The frontline always needs to perform various tasks repeatedly, requiring day-to-day practice, to perfect these tasks. They are the heartbeat of the organization and need to be on their toes, most likely than not. And when it comes to performing, being meticulous and diligent is the key. Errors committed at the frontline level have a cascading effect across the organization, as their actions directly impact customer satisfaction. This is where KREDO comes in to ensure that those mistakes are never made.
Conclusion
We all know that assumptions kill possibilities. And what got you here today won’t get you where you need to get to tomorrow. In your journey so far, you have already learned a lot. It’s now time to unlearn and relearn how learning can be made simple, and your frontline needs it now more than ever. KREDO is one such microlearning platform that emphasizes all these aspects.
To know more about our services and how we can help you, contact us or write to us at krishnakp@tesseractlearning.com.