Introduction
The 70-20-10 learning model is widely regarded as the most effective approach for corporate L&D till date. It is still relevant in the current times and training trends. Some of these trends include:
- Hybrid and remote workforce
- Technological advancements in the training sphere
- Shorter shelf life of the acquired skills
- Skill-based training
- Continuous learning
For an optimum learning outcome, a mix of education, social interaction, and experience is required.
So, what is the 70-20-10 learning model?
The 70-20-10 learning model originated from research conducted by Morgan McCall, Robert Eichinger, and Michael Lombardo at the Center for Creative Leadership (CCL) in the 1980s. The study explored how successful managers develop their leadership skills. It is now widely adopted as an L&D strategy.
70% – Learning through experience
Learning happens on the job through real-life experiences and tasks.
20% – Social learning
One learns from others, such as managers, leaders, Subject Matter Expert (SMEs), peers, and so on. Learning could be through webinars, coaching sessions, team-building activities, workshops, etc.
10% – Formal education
This refers to learning new skills through offline sessions or eLearning courses.
For the successful implementation of the 70-20-10 learning model, trainers need to be coaches and not just evaluators or taskmasters. They need to create a personalized learning journey for each employee and map out the skills required for them to excel in their roles.
KREDO LMS Supports 70-20-10 Learning Model
Let’s now see how corporates can adopt a 70-20-10 learning model with KREDO learning management system.
10% – Formal Education
eLearning courses for various skill sets can be created with its inbuilt authoring tool. Alternatively, the SCORM files of eLearning courses created in external authoring tools can be uploaded to KREDO.
This LMS has wide integrations with video conference platform providers and content providers.
This makes an online ILT course session possible. Also, the learners get access to various paid eLearning courses to upskill or reskill.
20% – Social Learning
Webinars, Classrooms, and discussion forums all on a single learning platform drive engagement even after the initial educational part is over.
eLearning courses, webinars, classrooms, resources, and surveys can be added to personalized learning pathways for individuals and groups.70% – Learning through experience
How can an LMS help with this part? As employees learn on the job, they share their experiences with colleagues. Peers or leaders can share their valuable experiences through webinars, discussion forums, videos, or even courses. In KREDO, employees can raise a request to be a trainer. If approved, they can teach through Classrooms and webinars.
Let’s understand this with an example.
Sales Training Example
A continuous skill-based training is vital to creating a compelling learning process that helps teams succeed. The 70-20-10 model is a potent framework, and KREDO is the most effective scaffold for this model.
10% Formal education
The sales team can go through the eLearning courses that are uploaded to or created in KREDO. These courses could include prospecting, closing strategies, and sales presentation skills to name a few.
Learning pathways can be carved exclusively for the sales group. Sales teams can also be divided into groups based on regions. User groups can also be created based on areas giving different percentages of profitability.
eLearning courses, memory boosters, surveys, and resources such as role-modeling videos, can be added to these learning pathways.
Additionally, learners can get access to LEAP, External Content, and MOOC Content.
LEAP refers to the Learning Essentials Achievement Program. This is a set of paid courses, certifications, and specialization tracks that have been identified from Edx, Udemy, Coursera, and many other global content and verification providers added by an LMS admin.
20% – Social learning
Learning has to be a continuous process and not stop at eLearning courses or ILT sessions. There has to be consistent mentoring and real-time coaching.
Follow-up workshops, role-playing videos, or live webinars can help the teams assimilate concepts.
Classrooms, webinars, and discussion forums in KREDO provide opportunities for sales professionals to gain insights, receive support, and continuously improve their skills through peer-to-peer interactions.
70% – On-the-Job Learning
KREDO is useful even when employees are learning in the flow of work. Sales professionals learn as they engage with clients, make sales calls, and handle real-world sales scenarios. They learn effective communication techniques, negotiation skills, and objection-handling strategies through repeated interactions with customers. Experiential learning allows sales professionals to refine their selling techniques, adapt to different customer needs and situations, and develop their confidence.
Sales teams share best practices, exchange feedback, and learn from each other’s hands-on experiences. They engage in collaborative activities, peer coaching sessions, and role-playing exercises.
For example, experienced colleagues or teams from more profitable areas can discuss successful sales strategies through webinars. A transformative learning management system helps scale training programs and spread collaborated knowledge to a larger workforce.
Conclusion
An effective learning management system supports each segment of the 70-20-10 learning model. It helps the organization adopt this model as per their workforce anatomy: the proportion of workers working on the desk and field, in the office, and remotely. Whatever the panorama is, you can adopt this learning model with the help of KREDO.
The 70-20-10 learning model remains a cornerstone of effective corporate L&D strategies.
By embracing a blended approach that integrates formal training, social learning, and on-the-job experiences, organizations can cultivate a culture of continuous learning and development.
KREDO LMS goes beyond a traditional LMS, acting as a powerful scaffold for the 70-20-10 model.
It has won accolades and awards in the past 3 years, including the coveted Brandon Hall Group Gold Award 2023 for excellence in “Best Advance in Learning Technology Implementation.” To explore the KREDO Learning management system, book a free demo or write to us at <suresh@tesseractlearning.com>