Training & Support

Expert Training & Support for Seamless Learning

Training & Support: Empowering Your Team for Success

At the heart of every successful learning platform is a team that understands how to leverage its full potential. Our Training and Support services ensure your administrators, managers, and learners are equipped with the skills and resources needed to maximize the impact of your learning platform. From hands-on training sessions to ongoing technical support, we’re committed to empowering your team every step of the way.

Training Services: Master Your Learning Platform

Our comprehensive training services are designed to help your team gain confidence and proficiency in using the platform. Whether you’re a new user or looking to deepen your expertise, we have you covered.

What Our Training Covers

Administrator Training

Learn how to configure, manage, and optimize the platform to align with your goals.

User Training

Equip learners and managers with the tools to navigate courses, track progress, and engage with content effectively

Advanced Feature Training

Dive deeper into specialized features like AI-powered authoring, personalized learning paths, and gamification tools

Custom Training Programs

Tailored sessions based on your organization’s unique needs and learning objectives

Training Formats

Live Virtual Training

Interactive, instructor-led sessions tailored to your team’s schedule

On-Demand Training

Self-paced resources, including video tutorials and guides, accessible anytime, anywhere

Hands-On Workshops

Practical, scenario-based learning experiences to solidify skills

Support Services: Ongoing Assistance for Continuous Success

We understand that questions and challenges can arise even after training. That’s why our support services are designed to provide timely and effective solutions to keep your learning platform running smoothly.

What’s Included in Our Support Services

Help Desk

Access expert assistance for quick resolutions to technical issues

Knowledge Base

A comprehensive library of FAQs, troubleshooting guides, and best practices for self-service support

Platform Monitoring

Regular health checks to ensure optimal performance and uptime

Issue Resolution

Swift troubleshooting and technical fixes to minimize disruptions

Feature Updates & Notifications

Stay informed about new features, updates, and enhancements as they’re released

Why Training and Support Matter

A well-trained team and responsive support system are key to unlocking the full potential of your learning platform. Here’s how they benefit your organization

Boost Efficiency

Empower your team to manage the platform effectively, saving time and resources.

Enhance User Experience

Ensure learners have a seamless, engaging, and frustration-free journey

Reduce Downtime

Minimize disruptions with proactive monitoring and swift issue resolution

Optimize ROI

Maximize the value of your investment by leveraging the platform’s advanced features to their fullest

Take the Next Step in Empowering Your Team

Gigas

From onboarding and advanced training to continuous support, we’re here to ensure your learning platform drives measurable success for your organization.

Ready to get started? Schedule a Training Session or Contact Support Now to learn how we can help your team master the platform and achieve your learning goals.

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Request a Demo

Alternatively, fill out our contact form, and we’ll get back to you promptly.