How A Human-Centered Approach Helps Create Better Online Training Solutions

Suresh Kumar DN

Summary: Most of the online training programs in the corporate context are designed with similar objectives—optimize the learning efficiency, transfer the knowledge, and enhance employee performance—and they often do not focus more on learner requirements. Do they really serve the purpose? Better Your Training With A Human-Centered Approach There are many benefits of providing online training to your employees. Online training provides an effective way to help your employees with learning resources that they can refer to when they come across complex problems or face a challenging situation. With online training and honing of new skills, your employees can experience better confidence in their jobs. Regular online training programs can keep your employees up to date with the latest products, procedures, and regulations in the industry. However, if you provide the same training to all your teams, then the fundamental purpose of online training goes for a toss. Instead of delivering courses that may not be of much use to your employees, the human-centered approach helps you design specific online training courses that cater to the requirements and preferences of each team. For example, your busy sales and marketing teams may feel microlearning modules are suitable for them, whereas your design team members may prefer gamification elements in the courses. What Is A Human-Centered Approach To Learning? Most online training programs simply focus on optimizing learning efficiency, transferring the required knowledge, and enhancing employee performance. They do not give much importance to the actual requirements and preferences of the learners. Once the objectives are defined, the L&D teams create the courses, upload them to a learning platform, and ask employees to take up the courses. But in all stages of this exercise, one key element is missing, that is, the learner. You can include the learner in the L&D design process with a human-centered approach to learning. In a human-centered approach, you design and create your online training solutions from the perspective of the end user or the learner. This means that you start by finding out what your learners want and need. Thus, the learners’ needs should become the driving force behind your training solution. Also, do not forget to take the learners’ feedback into account. This allows them to contribute their ideas, requirements, and changes they need, which helps you improve the courses. Ways To Implement A Human-Centered Approach To Learning Here are a few methods on how you can implement a human-centered approach in creating online training solutions. 1. Reap The Benefits Of Learning Experience Platforms Learning Experience Platforms (LXPs) are specifically designed for learners. LXPs are relatively new workplace training tools or employee training tools. They can provide personalized and interactive online training by placing the learner at the center of their learning experience. They use the latest microlearning, gamification, and social learning features to make online training fun and engaging, and at the same time make it learner-centric. They focus more on the performance improvement of each employee. You can also integrate LXPs with your existing LMS and HR systems. They offer anytime and anywhere learning to your employees. 2. Use Scenarios Involving People You can include impactful real-life scenarios in your online training courses to explain better the concepts, ideas, and strategies to your employees. In this, each individual learner is put into an imaginary scenario in order to bring their learning into practice. This is an effective learning strategy that provides challenging situations and environments for their practice. It helps to navigate through the standard operating procedures, processes, and systems. It provides confidence to the learners to face the challenges in interactions with customers. For example, day-to-day scenarios can assist salespeople or customer sales executives in better explaining a product or a service to a prospective client. They can offer insights to your sales teams on how to motivate the customer, how to handle questions, concerns, and doubts from the customer, and finally, how to successfully close the sale. 3. Make Use Of The Latest Technologies In Learning The purpose of a human-centered approach to learning is to help assist each individual employee in realizing their potential and maximizing their performance. It is shaped around an individual’s training and learning needs. This approach considers and honors the subtle differences and the diversified and complex nature of human capability. In the present tech-savvy world, you can use the latest technologies like Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) while creating the courses. These technologies allow the creation of a fully immersive digital learning environment that exposes the learners to new and challenging situations and environments and learn from them. Conclusion By adopting the human-centered approach, you can provide learners with content and design formats that suit their needs best. The human-centered approach enables you to gain higher learner engagement and better performance results along with positive feedback for your online training courses. You can create online training programs to support your employees in the application of learning on the job and learning in the flow of work. You can author your courses with minimum effort on our learning platform, KREDO. You can also select the courses of your choice from our library of courses and tell us to refine them as per the needs of your employees and the business. If you wish to know how our services, learning platform, and authoring tool can help in the human-centered approach to designing your online training programs, contact me or leave a comment below. Original Blog: How A Human-Centered Approach Helps Create Better Training – eLearning Industry

KREDO LMS: Travel Your Learning Pathway and Charter Your Success Story

Meeta Agarwal

Intro Summary Axons, body fluids, and journeys- each vital components of life, share a commonality: they all chart a course toward a set goal or destination. Similarly, learning is a continuous journey that needs to be traveled on specific roads for personal and organizational success. In this article, we will focus on how a curated path can give direction, acceleration, and structure to your training program. Introduction If you are walking down the right path and you are willing to keep walking, eventually you will make progress. ~ Barack Obama A pathway in the learning journey serves as a force in the learner’s journey, marked by milestones that lead to a predefined learning outcome. A learning pathway provides structure to the training program and makes it more organized. It sets trajectories and lets the learners track their progression, ensuring sustained motivation and focus To summarize, some of the benefits of a learning pathway are: These learning pathways can be seamlessly created withing a Learning Management System (LMS). As per a recent poll, a LMS learning pathway is vital to deepen learner engagement. It is a potent learning scaffolder. Embark on Excellence, with KREDO LMS Learning Pathways In KREDO, the ability to create users and user groups and assign courses at different intervals is just the beginning. But it is not just courses that can be added as milestones in a learning path. There is much more to it…. KREDO LMS learning pathway can be dotted with virtual meetings, classrooms, surveys, catalogs, resources, assignments, and external content. Simply drag and drop each of them into the learning pathway. Let’s explore each of them…. eLearning Courses KREDO, supports hosting eLearning courses through SCROM files and building rapid courses using its authoring tool, including memory boosters. These courses present on the learning pathway allow you to visit them at your convenience, fostering a self-paced learning environment. Inbuilt Assessments In addition to eLearning courses, KREDO LMS allows the creation of formative and summative assessments. These assessments, strategically placed along the learning pathway, serve to reinforce learning and evaluate knowledge assimilation External Assignments The platform enables the creation of diverse ae assignments- audio, video, PDF, document, Excel, image, etc.- assignable to different users and user groups. Assessments and assignments play an important role in training as they serve as a bridge between the zone of proximal development and the zone of achieved development. Virtual Meetings LMS with integrated video conferencing opens doors to great possibilities. This integration allows the learners to participate in webinars, meetings, Q&A sessions, and sessions with experts to gain and retain knowledge. It supports blended learning, where self-paced courses and virtual instructor-led training (VILT) complement each other. One can schedule virtual meetings through Microsoft Teams, Google Meet, and Zoom. Resources KREDO LMS allows the addition of extra resources in various formats such as PDF, document, excel, PowerPoint, image, audio, video, maps, etc. to cater to learner’s needs. Classroom KREDO LMS Classroom facilitates the management of online and offline instructor-led training to help the learner move to the zone of achieved development. One can schedule sessions, stream them, track attendance, share resources, and conduct assessments all from the same eLearning platform. Even classrooms can be dragged and dropped into the learning pathway. Others Additionally, one can add Massive Open Online Courses (MOOCs), surveys, catalogs, and articles to deepen the learner’s experience and engagement. If the option is enabled by the admin, manager, or author, then the learner can include LEAP courses in the learning pathways. A learning path can be created with multiple learning assets and there can be multiple learning assets of the same type. For example: 3 courses, 2 virtual meets, 2 resources, 3 assignments, etc. If the force navigation is disabled, these assets can be rearranged provided no one from the published list of users has started working on this learning path. When ‘Force Navigation’ is enabled or disabled, once a learning path is published, any of the existing learning assets in the learning path can be deleted, and the course schedule can be edited. From the Learner’s Lens When the learners access their dashboard, they encounter the learning pathway with various milestones. It could include courses, video meetings, classrooms, memory boosters, and resources scheduled for training. While courses and resources provide for self-paced learning, classrooms, and virtual conferences help with collaborative learning. What’s more? It all happens on the same eLearning platform. For example, the learning path in the given image has two courses, a classroom, a resource, and a survey included. Conclusion: Learning is a journey and in the journey of learning, KREDO LMS crafts unique and personalized learning pathways. Loaded with several features and integrations, KREDO, an LMS/LXP, offers an unparalleled learning experience. To know how to transform your employee training environment with the award-winning learning management system KREDO, contact us or write to us at suresh@tesseractlearning.com.

KREDO Classroom: Scaffolding Learning – Part 2

Meeta Agarwal

Introduction Summary Simplifying complexity is an art, and in Part 2 of KREDO Classroom: Scaffolding Learning, we’ll delve into how anyone, including Anna, can efficiently manage both offline and online instructor-led participation through KREDO eLearning platform. Introduction Recalling Anna’s objective of organizing Diversity, Equity, and Inclusivity (DEI) training sessions for employees across five countries with four trainers in the first month. Let’s explore the straightforward steps to coordinate it all seamlessly from a single touch point, i.e., the KREDO LMS. Create Users and User Groups Anna logs into her KREDO account, effortlessly adding users individually or in bulk. She categorizes them into user groups on departments, teams, levels, and includer’s the trainer’s names. Create Assessments Moving forward, Anna creates pre- and post-session assessments to measure learning outcomes. These assessments offer insights into whether users have progressed from zone of achieved development from the zone of proximal development. Within the course section of KREDO, users can easily create assessments using the platform’s inbuilt authoring tool with a wide range of course and assessment templates. Note: Anna creates assessments, user groups, and classrooms exclusively, all from the KREDO learning management system. Create Classroom From the Menu section, Anna accesses the Classroom screen. She populates the following fields: *The sessions can be online and/or offline. The location can be chosen, and the frequency of repetition can be predetermined. KREDO learning management system has integrated Google Meet, Teams, and Zoom for online sessions. Yes, you or Anna need not go to a separate platform to stream the sessions. Add Resources and Surveys Anna enhances the KREDO Classroom with supporting resources and surveys designed to gather learner feedback on their session/webinar experience. Track Attendance Do you need a separate software to track attendance? NO! You can track attendance through a QR scan code in KREDO Classroom for convenient attendance recording.. Add Sessions Anna can add sessions dynamically between the start and end dates. She effortlessly selects target learners, assigns pre- and post-assessments and finally publishes the Classroom. The learners receive the message of Classroom creation both in the email and the KREDO learning management system. Simple and all-inclusive. In this era of the hybrid workplace, KREDO Classroom brings the best of online training: both self-paced and instructor-led learning. Scheduling sessions, streaming them, tracking attendance, sharing resources, and conducting assessments are all made possible by the same eLearning platform. Classroom can also be added to the KREDO learning management system learning paths as milestones. This is an integral for continuous learning. In Part 1 of KREDO Classroom, we saw how Anna managed instructor-led webinars through different platforms in a most complex manner. Now, she manages her Classrooms seamlessly by KREDO LMS. She is present. Are you present? Conclusion The future of your training is in this Classroom. KREDO learning management system is powered by wide integrations and inbuilt capacities. KREDO LMS is charting roads less traveled in defining learning transformations. It has won accolades and awards in the past 2 years, including the coveted Brandon Hall Group Gold Award 2023 for excellence in “Best Advance in Learning Technology Implementation”. To explore the KREDO learning management system, contact us or write to us at suresh@tesseractlearning.com

KREDO Classroom: Scaffolding Learning – Part 1

Meeta Agarwal

Introduction Summary Learning management systems serve as invaluable tools for scaffolding learning in both corporate and educational sphere. In this article, we will turn the spotlight on one of the features of KREDO Learning Platform, which is Classroom. This platform seamlessly integrates virtual instructional-led training (both online and offline), meeting platforms, pre-and post-assessments, surveys, and more. Part one of this exploration is presented here, with a follow-up article to come. Introduction In 2022, Alice Macharia Njuguna and Gikandi Joyce, published a research paper titled “Using Learning Management Systems to Scaffold Collaborative and Interactive Teaching and Learning” in The Journal of Social Media for Learning. The study highlights the significance of LMS tools as crucial scaffolds for collaborative and interactive learning. When used correctly , they can improve learning outcomes in both synchronous and asynchronous situations The faculty must be assisted in selecting the right tools and ensuring that the right training will be provided. The faculty could be an SME, a peer, a team leader, or anyone else. Instructional scaffolding is a method that allows students to learn with the help of a more informed individual. Soviet psychologist Lev Vygotsky developed the concept known as the zone of proximal development. In this zone, the learner does not have a certain set of skills but can learn them with help and guidance. “A teacher affects eternity; he can never tell where his influence stops.” – Henry Adams KREDO Classroom So, what is it? KREDO LMS Classroom helps you manage online and offline instructor-led participation to help the learner move from the zone of proximal development to the zone of achieved development. Let’s look at a scenario. Anna organized a series of training sessions on Diversity, Equity, and Inclusivity (DEI) for all middle-level employees across 5 countries. She has zeroed in on 4 trainers for the first month. Here are some steps she followed in the process. She schedules a live stream from one of the meeting platforms for each of them. Then she creates a sheet to manually mark the attendance. Each time, she creates different groups to share the meeting link. The emails will be resent with resources and assessments. She plans to send the survey forms too. Well! This is a long, arduous path. The tasks are being managed separately on different platforms. What if there was a way to streamline all these tasks within one learning platform? In Classroom, you can: Within KREDO learning management system: While using Classroom, all of these functionalities are consolidated in one place, fostering an unparalleled learning experience. Employees, customers, and distribution channels can all connect from around the world to learn in collaboration. What’s more? Classrooms can be added as milestones in the learning path, just like courses, resources, memory boosters, and meetings. “The future of the world is in my classroom today.” ~ Ivan Welton Fitzwater So how can Anna easily manage instructor-led sessions through the Classroom of KREDO learning management system? The process unfolds in the next article. Stay tuned. Conclusion KREDO LMS is a rapid-learning management system that helps you manage your instructor-led training from one window. This is made possible because of its extensive integrations and inbuilt capabilities. You can create and manage content assessments with its inbuilt authoring tool, which comprises a repository of 70+ templates for interactivity, gamified elements, assessments, etc. You can create and manage users, user groups, and live-stream sessions. With Classroom, you can do all of it together. KREDO Learning Platform is redefining the trajectory of technological evolution in the learning industry. It has won accolades and awards in the past 3 years, including the coveted Brandon Hall Group Gold Award 2023 for excellence in “Best Advance in Learning Technology Implementation”. To explore the KREDO Learning management system, book a free demo or write to suresh@tesseractlearning.com, and we will take it from there.

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